Refund policy

Return and Refund Policy

Last Updated: [27/02/2026]

When you buy plugins from LusiD Music UK, you are directly supporting my work. I offer a straightforward, risk-free guarantee.

1. My 100% Money-Back Guarantee

I am confident that my plugins solve real problems and they will actually get used in your sessions. Because of that, I offer a 30-Day, 100% Money-Back Guarantee.

If you are unsatisfied with your purchase for any reason—whether it doesn’t beat your current clipper, it doesn't fit your workflow, or you simply change your mind—I will refund your purchase in full.

The No-Headache Promise:

  • You have 30 days from the date of your purchase to request a refund.

  • If a refund is issued, you can keep the license. I believe in mutual trust and want to ensure you have zero risk when buying my software.

2. How to Request a Refund

To initiate a refund, please reach out to me within 30 days of your purchase date.

  • Email me directly at: support@lusidmusicuk.com

  • Please include: Your name, order number, license key and the email address you used to make the purchase so I can locate your transaction quickly.

  • A brief note on why the plugin didn't work out for you. Your feedback directly helps me improve the code for future updates, though providing a reason is not required to get your money back!

3. Processing Your Refund

Since I run this shop myself, I will process your refund request as quickly as I can once I receive your email.

  • Refunds will be applied directly back to your original payment method (Credit Card, PayPal, Shop Pay, etc.).

  • Please remember it can take some time for your bank or credit card company to process and post the refund. It typically takes anywhere from 3 to 10 business days for the funds to appear in your account.

4. Exemptions

  • Beyond 30 Days: Refund requests submitted more than 30 days after the original purchase date will not be accepted.

  • Third-Party Purchases: If you purchased my software through a third-party vendor or marketplace, your refund is subject to their policies and must be processed through them.